Saturday, June 30, 2007
I tried to switch to AT&T a few days ago, ahead of the iphone release, but I was unable to port my phone number. That's because my phone number (and Tmobile account) first originated in California, but my new ATT account are in New York. I ended up not activating that AT&T account.
Yesterday when I activated my iPhone, I created my new AT&T account using my mom's California address. I was able to port my number over fine. So turns out you can't port a number into a different area. Here's a workaround for iPhone activations from AppleInsider:
http://www.appleinsider.com/articles/07/06/30/how_to_port_ineligible_mobile_numbers_to_att_and_iphone.html
Also confirmed a few other things about AT&T (the last time I was an AT&T customer was about 5 years ago):
• If you change your rate plan you don't renew your contract (good so I can adjust my rate plan until I figure out how many minutes and SMS messages I need). My minutes usage will change based on different mobile to mobile calls now. And my SMS message usage may go down since I have real internet.
• If you change your plan mid month, it takes effect the next billing cycle. BUT if you are mid month and you're like "shit I don't have enough minutes" ATT will switch you immediately and pro-rate the service fees. This is in the beginning so you can figure out the best plan for you.
• ATT costs a lot more for voice plans than T-Mobile. I was paying $50 for 1500 minutes. Now 1350 minutes cost $80. I'm hoping I only need 900 given mobile to mobile and rollover are included
• iPhone data is really only $15 for unlimited use. It shows as $20 online but that also includes 200 SMS messages which are worth $5. So it's actually less than half the cost it would be for a Blackberry or Treo on AT&T
• So far AT&T customer service has been incredible. I've made a few calls to Tmobile, AT&T and amazon in the past week, and I can tell TMobile and Amazon have routed me to India every time, but AT&T has always been local. They are knowledgeable and friendly. Not sure if this is going to be the norm or if I was lucky, because people usually complain a lot about AT&T
Yesterday when I activated my iPhone, I created my new AT&T account using my mom's California address. I was able to port my number over fine. So turns out you can't port a number into a different area. Here's a workaround for iPhone activations from AppleInsider:
http://www.appleinsider.com/articles/07/06/30/how_to_port_ineligible_mobile_numbers_to_att_and_iphone.html
Also confirmed a few other things about AT&T (the last time I was an AT&T customer was about 5 years ago):
• If you change your rate plan you don't renew your contract (good so I can adjust my rate plan until I figure out how many minutes and SMS messages I need). My minutes usage will change based on different mobile to mobile calls now. And my SMS message usage may go down since I have real internet.
• If you change your plan mid month, it takes effect the next billing cycle. BUT if you are mid month and you're like "shit I don't have enough minutes" ATT will switch you immediately and pro-rate the service fees. This is in the beginning so you can figure out the best plan for you.
• ATT costs a lot more for voice plans than T-Mobile. I was paying $50 for 1500 minutes. Now 1350 minutes cost $80. I'm hoping I only need 900 given mobile to mobile and rollover are included
• iPhone data is really only $15 for unlimited use. It shows as $20 online but that also includes 200 SMS messages which are worth $5. So it's actually less than half the cost it would be for a Blackberry or Treo on AT&T
• So far AT&T customer service has been incredible. I've made a few calls to Tmobile, AT&T and amazon in the past week, and I can tell TMobile and Amazon have routed me to India every time, but AT&T has always been local. They are knowledgeable and friendly. Not sure if this is going to be the norm or if I was lucky, because people usually complain a lot about AT&T













